bage Privacy Policy
Your personal information is completely safe with us. This document explains in detail how bage collects, stores and protects your information.
This privacy policy was last updated in 2025. By creating an account or using the services on bage, you are considered to have agreed to this policy. If this policy changes, you will be notified at your registered email address.
Introduction and Scope
bage (bagevip.cam) operates an online gaming and betting platform for users in Bangladesh. This privacy policy explains how and why we collect your personal information, where that information is stored, and under what circumstances it may be shared with third parties.
This policy applies to the bagevip.cam website, bage's Android and iOS applications, and all our digital services. Our Terms and Conditions should be read alongside this privacy policy, as both documents together form the complete agreement between you and us.
Any Bangladeshi user aged 21 or above who creates an account or uses the services on bage is covered by this policy. If you do not agree with these terms, please refrain from using the service.
What Information Is Collected
2.1 Registration and Identity Information
When you open an account on bage, we collect the following information:
- Full name and date of birth (for age verification)
- Valid mobile number and email address
- National ID card or passport details (during KYC verification)
- Current address
- Username and password (stored in encrypted form)
2.2 Financial Transaction Information
To process deposits and withdrawals, we collect your payment-related information. This includes bKash, Nagad, Rocket or Upay account numbers and transaction history. For bank transfers, the necessary bank account details are also collected. We never store card numbers or bank passwords.
2.3 Usage Information and Technical Data
When you use our platform, some technical information is automatically collected:
- Device IP address and device type
- Browser version and operating system
- Session duration and pages visited
- Game history and betting information
- Information collected through cookies and similar tracking technologies
Purpose of Using Information
bage uses the information collected from you for the following legitimate purposes:
3.1 Account Management
Information is used to create, verify and manage your account. This information is needed to confirm your identity when logging in and to prevent unauthorised access.
3.2 Financial Transaction Processing
Financial information is used to securely complete your deposits and withdrawals, prevent fraud, and comply with anti-money laundering (AML) regulations.
3.3 Customer Support
Our support team provides assistance 24/7 via live chat and email in both Bengali and English. Information is used to view your previous communication history and provide fast, effective support.
3.4 Ensuring Responsible Gaming
At bage, responsible gaming is very important. Information is used to monitor your gaming patterns, identify unusual behaviour, and take timely precautionary measures when needed. This information also helps to strictly enforce the 21+ age policy.
3.5 Platform Improvement
Aggregate usage data is used to analyse usage patterns, improve service quality, add new features, and resolve technical issues.
Data Storage and Security
4.1 Security Measures
bage uses SSL encryption technology to protect your information, keeping all data exchanged between your browser and our servers fully encrypted. Stored data is also protected using advanced encryption methods.
4.2 Retention Period
Information for active accounts is retained for as long as the account remains active. Even after an account is closed, certain information may be kept for a specified period to meet legal obligations. Records of financial transactions are required to be retained for the period prescribed by applicable law.
4.3 Access Control
Only authorised staff may access your personal information, and only for specific purposes. All staff are bound by confidentiality agreements and receive regular security training.
Sharing Information with Third Parties
bage does not sell your personal information or transfer it to third parties for commercial purposes. However, certain information may be shared in the following limited circumstances:
5.1 Payment Processors
The necessary information is shared with bKash, Nagad, Rocket, Upay and banking partners to complete your financial transactions. These organisations follow their own privacy policies.
5.2 Game Providers
Game studios such as Evolution, Pragmatic Play Live, PG Soft, JILI and Spribe receive the minimum information necessary to operate their games. This information is used solely to provide their gaming services without interruption.
5.3 Legal Obligations
We are legally required to provide necessary information in response to Bangladesh law or a valid order from a competent authority. Information may also be provided to assist in investigations into fraud, money laundering or other illegal activities.
5.4 Technology Service Providers
Technology companies used to operate our platform (such as server hosting and analytics tools) may access limited information under secure agreements.
Cookies and Tracking Technologies
bage uses cookies and similar technologies to improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: These cookies are needed to maintain login sessions and ensure the core functionality of the platform.
- Functional Cookies: These help remember your preferences (such as language selection).
- Analytics Cookies: These are used to understand which pages are used most and to improve the service.
6.2 Cookie Control
You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some features of the platform to not work properly.
Your Rights
As a bage user, you have the following rights regarding your own information:
7.1 Right to Access Information
If you want to know what information we hold about you, you may submit a written request. We will provide it within a set timeframe after verifying your identity.
7.2 Right to Correct Information
If there is incorrect or incomplete information in your account, you may request a correction. Certain information you can update yourself in your account settings.
7.3 Request to Delete Information
After closing your account, you may request deletion of your information beyond what is required by legal obligation. However, it may not be possible to delete records of financial transactions and information that must be retained by law.
7.4 Contact Information
For any requests or questions about your privacy rights, contact our support team via live chat or email: [email protected]
Protection of Minors' Information
bage is for persons aged 21 and above only. We do not knowingly collect any information from persons under 21. Age is verified at registration and confirmed again during the KYC process.
If we are informed that a minor's information has been collected by mistake, we will immediately close that account and delete the related information.
Policy Changes and Notification
bage reserves the right to update this privacy policy as needed. If significant changes are made, a notification will be sent to your registered email address and clearly posted on the website. Continued use of the platform after an update will be considered as your agreement to the new policy.
To learn more about our services, terms and responsible gaming, you can read our About Us page. Detailed information about bage is available there.
Contact and Complaint Resolution
If you have any questions, concerns or complaints about this privacy policy, please contact us:
- Live Chat: Available directly on the website 24/7
- Email: [email protected]
- Language: You can contact us in both Bengali and English
We take every complaint seriously and try to resolve it as quickly as possible. You can also check our FAQ section for quick answers to common questions.